You are currently browsing the category archive for the ‘PHSP’ category.

I have spent a few months looking at claims and how people submit them into Benecaid, where I currently work.  Submitting manual claims can be a very frustrating experience for those not living inside the insurance world.  Paperwork, mailing addresses, originals versus copies – it can be a real headache.  That being said, I thought I would share some of the biggest mistakes people make when submitting claims to an insurance company.

1. Original Receipts & Prescriptions

This is by far the biggest issue for customers.  You should always send the original receipt and if you have it, a copy of the prescription to validate that it was prescribed by a doctor.  The second item isn’t always necessary but is handy to ensure faster processing.  If you want a copy for your records, keep the photocopy AND NOT the original.  The insurance provider or HSA adjudicator will question the copy and most likely return it to you.  After all, if they received a copy, how many other companies did you send the copy to?

2. Use The Right Form

With so many forms, it is hard to stay on top of which one to use.  Every insurer or HSA provider should have the forms readily available on-line.  If you are unsure which form to use, your best bet is to call your insurer or HSA adjudicator once a year and ask.  Download and print a couple and keep them on file.

3. Complete the form in FULL

Many insurers have standardized forms designed to be scanned to retrieve the data and convert it into an electronic format.  This technology is used to speed up the processing and is designed to be a benefit for the customer.  When you do not complete the form in full, or enter information in the wrong place, it can cause problems in scanning and slow-down the adjudication of your claim.  Take your time and complete the form in full.  Most insurers and HSA adjudicators have reference guides you can ask for if you need help…just ask them for a copy.

4. Send Your Claim to The Right Address

Be sure to send your original claim and the correct completed form to the right place.  Many insurers and HSA providers have more than one location for adjudicating claims.  If you are unsure of where to send your claim, call their customer care department before you send it.  It can save you problems down the road.

5. Coordination of Benefits

If you are already covered under another plan (i.e. company plan or spouse’s plan), the insurer will most likely ask you to submit your claim to the first insurer before you submit it to them.  They will cover anything not covered from the other plan up to your maximum.  If you have an HSA, it is always wise to send the claim to your insurer first.  When you receive the claim back, the difference can be taken out of your HSA.  To do this, you simple forward the original Explanation of Benefit (EOB) received from the original insurer with a claim form.  The HSA adjudicator will take the amount unpaid from your insurer and reimburse you the difference from your HSA.  While it is a complex process, it does save you money in the long-run from your HSA.  After all, if you already have insurance through another source and it is not costing you anything, you should take advantage of it!

These tips are not going to ensure that every claim is paid but it will help to make the process faster and ensure proper adjudication.  If you follow these tips, you should see a significant reduction in follow-up with your insurer or HSA to find out…”Why won’t you pay my claim?” 

Add to Technorati Favorites

Digg!

It is the last week for Canadians to make contributions into their RRSP to take advantage of the tax-deduction for 2007.  I myself have received numerous calls from my financial advisor reminding me to top-up my contributions for 2007 and letters indicating that my advisors will be available until the wee hours of the night to help me should I decide to add more to my investment plan.  It makes me wonder, how many Canadian small business owners would put more into the RRSP each year if they could free up the extra money?  Are they spent?

Financial advisors tend to focus on the after-tax money available to invest as opposed to looking at ways to free-up pre-tax dollars as a tool for investing.  For many small business owners, the HSA is an unknown option.  Each year, they take a few of their after-tax receipts and make a claim for the medical tax credit.  A nice gesture from the federal government to reimburse for medical expenses but certainly not enough to give someone more money to invest.  The reality is that if they had a Health Spending Account, they could be using the tax-savings to re-invest into their retirement plan.

Each year, some financial advisors look for ways their small business clients can contribute more without giving them any real options to free-up the funds to do it.  To all my readers out there who are financial advisors with small business clients…get them an HSA today!  Show them how they can make their current after-tax expenses into pre-tax business deductions.  Show them how this will impact their taxable earnings and how they can use the savings to re-invest in their RRSP!  Given the economic conditions and the tough time your clients have had this year, this is a great way to show them how resourceful you are in finding ways to build wealth for them using a readily available and sensible solution – the HSA.

Add to Technorati Favorites

Digg!

Some more help on finding the right HSA for you in my series on items you should look for when choosing an HSA provider…

Administration Fees

Every HSA provider charges an administration fee for managing your health spending account.  But what is reasonable and what should you look for in choosing the right HSA provider?  To make a sensible decision, you should look at the different fees being charged and the pros and cons of each.

Administration Fee

Most HSA providers charge an administration fee.  These fees tend to be in the range of 10% and 13% of deposits or claims.  If you pay more than 13%, you should look elsewhere as there are many lower-cost alternatives.  The fee is generally used to adjudicate your claims and manage the funds.  Some HSA suppliers charge the admin fee on deposits while other charge it on claims reimbursed.  Both models have their advantages.  The first one takes the admin fee off on deposit, so you do not have to worry about it later when you make claims.  The later charges you the admin fee each time you make a claim.  They both end up costing the same, so not something to worry about – it is simply a personal preference.

Account Set-up Fee

Some HSA providers charge an account set-up fee.  These fees can be as high as $300.00 simply to gain access to an account.  These providers also charge an administration fee on deposits or claims.  In my opinion, there is no need for a company to charge you an account set-up fee if they are charging you an administration fee – it is simply a cash grab.  If you are opening an HSA for the first time, and you are unsure if it will be beneficial, I would strongly recommend using a provider that does not charge an account set-up fee.  You are wasting your money!

Cheque Processing Fees

These fees are usually issued when a reimbursement cheque is issued (these fees average between $3.00-$4.00 with most HSA providers).  The fee is applied to the batch of fees and not each claim.  These fees cover postage requirements, cheque processing, and related charges to the trust account or bank account – depending on if you have a Health and Welfare Trust (HWT) or a Private Health Services Plan (PHSP) respectively.  If a provider charges a cheque processing fee, the first thing you should look at is their admin fee.  If they are charging 12% or more in admin fee, then they should not be charging you a cheque processing fee.  You should never be asked to pay more than $4.00 for a cheque processing fee – the math simply does not justify it.

In summary, when choosing an HSA provider, you need to consider the fees and what works best for you.  Try to avoid account set-up fees whenever possible.  If you pay an admin fee, ensure that the cheque processing fee is reasonable.  the lower the admin fee, the more acceptable the cheque processing fee.  If the admin fee is high (over 12%) and they charge a cheque processing fee as well, look elsewhere. 

Add to Technorati Favorites

Digg!

In recent years, I have seen a growing number of Health Spending Account solutions appear in the market.  Some are great and I applaud those providers who have done their research and developed a product that is respectful of the interpretation bulletins published by Canada Revenue Agency (CRA).  However, a growing number of companies have entered the market in recent years looking to make a quick buck without truly investing in their knowledge of the product.  To help, I thought I would start a new blog series…. items you should look for when choosing an HSA provider…

Unused Funds Being Returned to Company

Canada Revenue Agency is pretty clear on this issue – funds can NEVER revert back to the employer.  The only time this can happen is when an HSA is used in a notional credit program combined with a flexible benefits plan.  If you are working with a supplier and they allow you to take back unused funds from an employee if they quit, then you should re-evaluate your choice of supplier.  Many of the new suppliers have taken the rules outlined in CRA bulletin IT-529 Flexible Employee Benefit Programs, and confused them with the guidelines outlined in IT-339R2 Meaning of Private Health Services Plan

The guidelines outlined in the later bulletin, and to an extent those outlined in the original IT-85R2 Health and Welfare Trusts for Employees, are truly the best bulletins to follow regarding PHSPs and HWTs.  The information in IT-529 is related to flexible benefit programs and provides an overview of how to account for benefits using a notional credit program.  A notional credit program supports flexible benefits or cafeteria plans – common in many large corporations.  Running a flexible benefits program using notional credits uses an HSA (in the form of a PHSP) in addition to a core plan offering varying levels of coverage for the employees to choose – traditionally as part of an annual election process.

In summary, funds can ONLY revert back to the employer if the program is part of a notional credit arrangement supporting a flexible benefits program.  They belong to the employee! If you have a Private Health Services Plan or Health and Welfare Trust where the supplier allows you to take back the money if an employee is terminated or leaves…..buyer beware!

Add to Technorati Favorites

Digg!

Add to My AOL

May 2024
M T W T F S S
 12345
6789101112
13141516171819
20212223242526
2728293031