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Some more help on finding the right HSA for you in my series on items you should look for when choosing an HSA provider…

Portability

Health Spending Accounts are portable, meaning you can take them with you.  OK, they may not be the same as the picture of your family or cat on your desk but when it comes to changing employers your HSA belongs to you and you can take it wherever you go.  That is, provided it is a Health and Welfare Trust OR a dedicated Private Health Services Plan account (i.e. not notional credits).  As a small business owner, you may also choose a different HSA provider or administrator and move your funds accordingly.  In recent weeks, I have been hearing stories about HSA providers refusing to allow clients to move their HSA funds.  As always, when I hear it, I report it.

Let’s look at both scenarios…

As an employee, you may have been issued a Health and Welfare Trust from your employer.  Let’s assume you received $100/month over a three year period and you left the company.  Next, let’s assume that you never really used the funds and had saved up $2,500.00 over the past 3 years.  While your employer may not be providing you with any more deposits upon departure, you can still use the funds in the account for future eligible expenses.  If you have a Health & Welfare Trust or a Private Health Servcies Plan not linked to a flex benefits program (i.e. using notional credits), the funds can go where you go. 

For the employer, you may decide at one point or another to move your HSA program to a different provider.  There can be many reasons for the move – it is not really important.  However, you do have the right to move the funds over to another administrator at any time.  Your current HSA provider cannot limit you from moving the funds, however, they may charge you a fee for the transfer.  Either way, you should never accept a response from an administrator that the funds cannot be moved.  If you decide to move your group HSA and you are challenged by the provider, you need to get tough with them.

If you currently have an HSA program and you want to move it to a new provider, you should speak with your broker/advisor, consultant, or incumbent carriers.  Each of these parties should be able to help you with the transition.  If your current HSA provider refuses to cooperate….buyer beware!!

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I have spent a few months looking at claims and how people submit them into Benecaid, where I currently work.  Submitting manual claims can be a very frustrating experience for those not living inside the insurance world.  Paperwork, mailing addresses, originals versus copies – it can be a real headache.  That being said, I thought I would share some of the biggest mistakes people make when submitting claims to an insurance company.

1. Original Receipts & Prescriptions

This is by far the biggest issue for customers.  You should always send the original receipt and if you have it, a copy of the prescription to validate that it was prescribed by a doctor.  The second item isn’t always necessary but is handy to ensure faster processing.  If you want a copy for your records, keep the photocopy AND NOT the original.  The insurance provider or HSA adjudicator will question the copy and most likely return it to you.  After all, if they received a copy, how many other companies did you send the copy to?

2. Use The Right Form

With so many forms, it is hard to stay on top of which one to use.  Every insurer or HSA provider should have the forms readily available on-line.  If you are unsure which form to use, your best bet is to call your insurer or HSA adjudicator once a year and ask.  Download and print a couple and keep them on file.

3. Complete the form in FULL

Many insurers have standardized forms designed to be scanned to retrieve the data and convert it into an electronic format.  This technology is used to speed up the processing and is designed to be a benefit for the customer.  When you do not complete the form in full, or enter information in the wrong place, it can cause problems in scanning and slow-down the adjudication of your claim.  Take your time and complete the form in full.  Most insurers and HSA adjudicators have reference guides you can ask for if you need help…just ask them for a copy.

4. Send Your Claim to The Right Address

Be sure to send your original claim and the correct completed form to the right place.  Many insurers and HSA providers have more than one location for adjudicating claims.  If you are unsure of where to send your claim, call their customer care department before you send it.  It can save you problems down the road.

5. Coordination of Benefits

If you are already covered under another plan (i.e. company plan or spouse’s plan), the insurer will most likely ask you to submit your claim to the first insurer before you submit it to them.  They will cover anything not covered from the other plan up to your maximum.  If you have an HSA, it is always wise to send the claim to your insurer first.  When you receive the claim back, the difference can be taken out of your HSA.  To do this, you simple forward the original Explanation of Benefit (EOB) received from the original insurer with a claim form.  The HSA adjudicator will take the amount unpaid from your insurer and reimburse you the difference from your HSA.  While it is a complex process, it does save you money in the long-run from your HSA.  After all, if you already have insurance through another source and it is not costing you anything, you should take advantage of it!

These tips are not going to ensure that every claim is paid but it will help to make the process faster and ensure proper adjudication.  If you follow these tips, you should see a significant reduction in follow-up with your insurer or HSA to find out…”Why won’t you pay my claim?” 

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Tax-free Savings Accounts (TFSA) were not the only thing announced during the federal budget this week.  New allowances were made to the list of eligible claims in addition to some strong actions to be taken to tighten up the words and rules on prescriptions and vitamins.  Go Flaherty, get tough with those supplement-poppin baby-boomers!

The budget approved the following items to be included as eligible expenses: altered auditory feedback devices for the treatment of a speech disorder; electrotherapy devices for the treatment of a medical condition or a severe mobility impairment; standing devices for standing therapy in the treatment of a severe mobility impairment; and pressure pulse therapy devices for the treatment of a balance disorder.  Expenses for service animals specially trained to assist an individual who is severely affected by autism or epilepsy to cope with the individual’s impairment, was also added.   Currently, the rules only recognize an individual who is blind, deaf or has a severe impairment that markedly restricts the use of the individual’s arms or legs.

Finally, the budget announced that it would revise the wording on prescription drugs.  Currently, drugs, medications and other preparations are eligible for the Medical Tax Credit when they are both prescribed by a recognized medical practitioner (or a dentist) and recorded by a pharmacist.  However, recent court decisions have interpreted this measure to include, in some cases, the cost of vitamins, supplements and drugs that could otherwise be purchased without a prescription.  To clarify the issue, the government is going to clarify the wording for eligible drugs and medications to ensure that those that may be purchased without a prescription remain ineligible.

This is good news!  By reinforcing the rules, the government is taking a serious stance on the importance of the Medical Tax Credit as well as Health Spending Accounts.  This should be a taken as stern message to some of the fly-by-night HSA providers to shape up your adjudication and HSA knowledge, or ship out!

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